Shipping Policy

Shipping Policy:

1. Fast and Reliable Shipping

At Wild Medley, we understand that you're excited to receive your carefully chosen home decor pieces. We strive to process and ship your orders as quickly as possible, ensuring a smooth and efficient delivery process.

2. Order Processing Time

Upon receiving your order, we endeavor to process and prepare it for shipment within 1 to 3 business days. Please note that during peak seasons or holidays, there might be slight delays, but rest assured, we're committed to getting your package to you as soon as possible.

3. Shipping Methods and Timeframes

We partner with reputable shipping carriers to offer you reliable delivery options. The shipping timeframes may vary based on your location and the shipping method you select during checkout. Estimated delivery times will be provided at the time of purchase.

4. Shipment Tracking

For your convenience, we provide shipment tracking details for all orders. Once your package is on its way, you will receive an email notification with tracking information, allowing you to monitor the progress of your delivery.

5. International Shipping

Wild Medley proudly serves customers worldwide. International shipping is available for most products in our collection. Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are the responsibility of the recipient.

Return Policy:

1. Customer Satisfaction Guarantee

We want you to be completely satisfied with your purchase from Wild Medley. If, for any reason, you are not entirely happy with your order, we offer a hassle-free return process to ensure your shopping experience remains enjoyable.

2. Eligibility for Returns

To be eligible for a return, please ensure the following:

• The item must be unused, undamaged, and in its original packaging.
• All accessories, tags, and labels must be intact and included with the return.
• The return request must be initiated within 30 days of the delivery date.

3. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact our customer support team at [insert email address or phone number]. Please provide your order number and the reason for the return.

b. Our customer support team will guide you through the return process and provide you with a return shipping address.

4. Return Shipping

The cost of return shipping is the responsibility of the customer, except in cases of damaged or defective items. We recommend using a trackable shipping method to ensure that the return is safely delivered.

5. Refund Process

Once we receive and inspect the returned item, we will initiate the refund process. Please allow 3 to 5 business days for the refund to be processed to the original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

6. Non-Refundable Items

Certain items are non-returnable and non-refundable for hygiene or safety reasons. These may include but are not limited to personalized items, perishable goods, and certain home decor pieces. Please check the product description for specific return eligibility.

7. Damaged or Defective Items

In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

At Wild Medley, we take pride in providing you with exceptional products and service. If you have any questions or concerns about our shipping and return policy, please don't hesitate to reach out to our customer support team.

Last updated: 01-01-2023